About

FAQ

• Where is the store based?

  Bangkok, Thailand

• How long will it take to receive my order?

  Our default shippings are:
  1)to USA: ship by USPS/SF Express and normally package can arrive in 1-2 weeks.
  2)to Other destinations: ship by Thailand Post, it could vary from 2-4 weeks to arrive depend on the distance and courier's delivery efficiency.
  Other option: Express delivery is a more expensive option, including using Fedex/UPS/DHL, this is door to door delivery normally in 3-5 days. Please contact if you need this option.
  The lead time could vary due to many factors. We cannot guarantee 100% accuracy if you have an very tight timeframe.
  #Seller is not responsible for the tax or fee that arise at the customs of buyer.#

• Payment

  --On the website, I accept payment from stripe which supports all kinds of mainstream cards.
  --I can also provide other payment methods if you need, pls get in touch

• Do you accept orders placed outside of the US?

  We ship worldwide, and internationally from Bangkok, Thailand
  We mail out orders within 1-3 days upon receiving payment.
  Standard shipping are registered mail through Thailand Post network. You can track your order using the tracking number provided.
  We welcome buyers from USA as well as from other countries. We will provide you the best service.
  #Seller is not responsible for the tax or fee that arise at the customs of buyer.#

• Can you make jewelry to order or make in bulk?

  Yes, we can. Minimum 1 pieces. We have very professional and competent workers as well as smooth process to make bulk or customized orders. You can choose from a range of different materials from 925 sterling silver to K gold. Pls contact us to find out more information: [email protected]

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.